1. Information We Collect
- Personal Information: name, contact details, billing/shipping addresses.
- Transactional: order details, payment confirmations.
- Technical: cookies, IP address, browser/device info.
2. How We Use Information
- Process and deliver orders.
- Communicate about orders, services, promotions.
- Prevent fraud and ensure security.
- Comply with legal requirements.
3. Sharing of Information
- With service providers (logistics, payment gateways).
- With government authorities when legally required.
- We do not sell or rent customer data.
4. Cookies
Cookies are used for personalization and analytics. You may disable cookies in your browser, but some features may not work.
5. Data Security
We use industry-standard security measures. Payments are processed via PCI-DSS compliant gateways.
6. Your Rights
You may request access, correction, or deletion of your data. Contact: Supriya Singh, +91 7587113908.
7. Children’s Privacy
We do not knowingly collect data from children under 18.
8. Changes
We may update this Privacy Policy; changes will be posted with updated “Last Updated” date.
Return, Refund & Cancellation Policy
Last updated: [Insert Date]
1. Order Cancellation
- You may cancel before dispatch at no charge.
- Post-dispatch cancellations are treated as returns.
2. Returns
- Perishable products: Return only if defective/damaged/wrong. Must be reported within 48 hours.
- Non-perishable products: Returnable within 7 days if unused, unopened, and in original packaging.
- Customized items: Non-returnable unless defective.
3. Refunds
- Refunds are processed to original payment method within 7–14 business days after inspection.
4. Return Shipping
- If due to our error (wrong/defective item), we bear shipping cost.
- If due to customer change of mind, customer bears return shipping.
Grievance Redressal Mechanism
In compliance with the Consumer Protection (E-Commerce) Rules, 2020:
- Grievance/Nodal Officer: Supriya Singh
- Phone: +91 7587113908
- Complaints acknowledged within 48 hours and resolved within 30 days.
